So the story on the is this...I had a service repair man come out to correct the timing and tune her up. She is almost 5 you know. While he was here he mentioned that the needle position, when stopped varied. It is supposed to stop in either the full up or down position. Mine. Well it sort of ....didn't. It like to randomly stop anywhere between up and down. He took the machine apart and couldn't find anything visibly wrong, so he suggested I contact Handiquilter and ask for help in the diagnosis. I talked with the technician out at Handiquilter headquarters. Dave informed me that it was probably the wire that had been crimped between the housing during assembly. I ordered a new wire. When it arrived a week later, we installed it and nothing. It didn't make a difference. I talked with Dave, my dear husband talked with Dave and we decided to ship the lady out to Utah and have Dave work on her. We boxed her up and off she went. That was almost 2 months ago now. WoW.
Through various conversations with Dave, we learned that he thought the problem was a bad transformer. Dave had talked with "the men back" in the work room and they were going to make up a new transformer for her. This just all happened right before the Houston Quilt Show. Bad timing. Unfortunately my machine got pushed out of the way and forgotten. :(
2 weeks later when I talked to Dave he was very apologetic and said he would have it shipped out the next day. When I call Dave the next week after not hearing from him he was at a loss. He said this was the most frustrating machine he has ever worked on. He had replaced every single working part in the machine and get this..... It was STILL having the same problem! What? How is that possible? If every piece in the machine is new, HOW can this happen? Dave again, was very apologetic and shipped her back to me essentially rebuilt, free of charge, but still having the same problem. Dave assured me she is all tuned up and sewing great. She just has the annoying habit of choosing her own needle position. Bummer.
Well, as you can imagine I accumulated quite a nice stack of quilts while she was away. I have now quilted 3 of them, and my verdict? Still out. She does sew nicely. I haven't had any needle breaks, thread brakes, or stitch regulation problems since her return. In fact there is only one problem. The needle position. Uh. Imagine. The needle still is choosing it's own position at random. This only seems to effect my initial startup. When I start sewing. I drop the needle and grab the bobbin thread and pull it up to the top of the quilt. This way I can hold the bobbin and top thread taught as I lock the threads into position. Unfortunately now the top thread is getting stuck and won't pull of the bobbin thread. Well, it does after 4 or 5 trys. Annoying. Now what?
Do I call Dave back and say see if you can fix it? This means paying another exorbitant shipping cost to send my 60lb. machine to Utah. Do I deal with it and see if it improves? Worsens? Do I contact Handiquilter customer service and see if they can help? (I am sure my warranty is long expired). Or do I just keep sewing. Just keep sewing. just keep sewing...
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